LoginYour Privacy Matters to Us
At Sheen Redolent, we value your privacy as much as we cherish crafting our hand-poured scented candles. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit https://sheenredolent.com or shop with us. By using our site, you agree to the practices described here.
Who We Are
Our website address is https://sheenredolent.com. Sheen Redolent is an India-based online store offering artisanal scented candles to elevate your everyday moments.
What Information We Collect
We collect the following information to enhance your experience:
- Personal Details: Your name, email address, phone number, and shipping address when you order, create an account, or contact us.
- Payment Information: Processed securely via third-party payment gateways (we don’t store your card details).
- Website Usage: Browsing data like pages visited and items viewed, collected through cookies and analytics tools.
- Comments: When you leave a comment, we collect the data in the comment form, your IP address, and browser user agent string to detect spam. An anonymized string (hash) from your email may be shared with the Gravatar service to display your profile picture if you use it (see their policy at https://automattic.com/privacy/). Approved comments make your profile picture public alongside your comment.
- Media: If you upload images, avoid including embedded location data (EXIF GPS), as visitors can extract it from images on the site.
- Customer Support: Information you provide when reaching out to us.
How We Use Your Information
We use your data to:
- Process and ship your orders (delivered within 3-7 business days in India).
- Send order updates, confirmations, and support responses.
- Improve our website, products, and services.
- Offer promotional emails (only with your consent; unsubscribe anytime).
- Manage comments and user accounts.
- Meet legal requirements under Indian law.
Cookies and Tracking
We use cookies to make your visit smoother:
- Comment Cookies: If you comment, you can opt-in to save your name, email, and website in cookies for convenience. These last one year.
- Login Cookies: Visiting our login page sets a temporary cookie to check browser compatibility (no personal data, discarded on close). Logging in sets cookies for your login info (two days) and screen preferences (one year). “Remember Me” extends login cookies to two weeks; logging out removes them.
- Editing Cookies: Editing or publishing an article saves a cookie with the post ID (no personal data, expires in one day).
- Analytics & Cart: Cookies track site usage and remember your cart contents.
Embedded Content from Other Websites
Our site may include embedded content (e.g., videos, images). This content acts as if you visited the source site directly. Those websites might collect your data, use cookies, or track your interactions—especially if you’re logged into their services.
Who We Share Your Data With
We don’t sell or rent your data. It may be shared with:
- Service Providers: Partners for payments, shipping, or analytics (e.g., payment gateways, couriers).
- Spam Detection: Comments may be screened by an automated spam service.
- Legal Bodies: If required by Indian law or to protect our rights.
If you request a password reset, your IP address will be included in the reset email.
How Long We Retain Your Data
- Comments: Comments and metadata are kept indefinitely for seamless follow-ups unless deleted on request.
- Orders: Order data is retained for 7 years for tax compliance.
- Accounts: Registered users’ profile info is stored until you delete it (admins can also edit it).
- Other Data: Kept only as long as needed for service or legal purposes.
Your Rights Over Your Data
Under Indian laws, you can:
- Access or update your personal info.
- Request data deletion (except what we must keep for legal/admin purposes).
- Receive an exported file of your data if you have an account or comments.
- Opt out of marketing emails.
Email us at sheenredolent@gmail.com to exercise these rights.
Where Your Data Is Sent
Your data may go to:
- Spam Detection Services: For comment screening.
- Payment Processors: For secure transactions.
- Analytics Providers: To improve our site.
All transfers comply with privacy standards.
Updates to This Policy
We may revise this policy as needed. Changes will be posted here with the updated date. Check back occasionally to stay informed.
Contact Us
Questions about your privacy? Reach out at sheenredolent@gmail.com. We’re committed to keeping your trust burning bright.