Your Questions, Answered with Care
At Sheen Redolent, we want your experience to be as smooth and delightful as our scents. Below, we’ve answered some of the most common questions our customers ask. If you don’t see what you’re looking for, feel free to reach out to us at support@sheenredolent.com—we’re always happy to help!

1. What are the shipping costs and delivery times?
We offer a flat shipping rate of 80 rupees for all orders within India. Delivery typically takes 3 to 7 business days, depending on your location.

2. How can I track my order?
Once your order ships, we’ll send you a tracking number via email. You can use this to follow your package’s journey to your doorstep.

3. What is your return policy?
If you’re not completely satisfied with your purchase, you can return it within 7 days for a refund or exchange. Items must be unused and in their original packaging. Please note that you’ll need to provide a video of you opening the package as proof when requesting a return.

4. Are your candles made with natural ingredients?
Yes! Our candles are crafted with care using natural soy wax and premium fragrance oils. We believe in creating products that are as kind to the environment as they are to your senses.

5. How long do your candles burn?
Our candles have an approximate burn time of [X] hours, depending on the size. To ensure the longest possible burn time, we recommend trimming the wick to 1/4 inch before each use.

6. Do you offer gift wrapping or personalized messages?
Absolutely! We offer gift wrapping and can include a personalized message with your order. Just let us know what you’d like to say when you place your order.

7. What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards, net banking, and popular digital wallets. All transactions are secure and encrypted for your peace of mind.

8. Can I change or cancel my order after it’s been placed?
If you need to make changes to your order, please contact us as soon as possible at support@sheenredolent.com. We’ll do our best to accommodate your request, but please note that orders are processed quickly, so changes may not always be possible.

9. Do you ship internationally?
Currently, we only ship within India. However, we’re always looking to expand our reach, so stay tuned for updates on international shipping!

10. How should I care for my candle to ensure it lasts?
To get the most out of your Sheen Redolent candle, we recommend trimming the wick to 1/4 inch before each use, allowing the wax to melt evenly across the surface, and never leaving a burning candle unattended.

Still Have Questions?
If you have any other questions or concerns, please don’t hesitate to contact us at sheenredolent@gmail.com. We’re here to help make your Sheen Redolent experience as delightful as our scents!